Our Simple Returns Policy

 
We are confident you will be happy with every purchase that you make from us. We offer a 100% Satisfaction Guarantee:

Flowers & Other Perishables

Perishable goods (Flowers, Ballons, Chocolates, Ice Creams & Foods) are excluded from the 14 day returns policy [as laid out in the distance selling regulations], however we pride ourselves on excellent customer service and if you are in any way unhappy we will always do our utmost to help.

14 Day Policy

You can return any non-perishable item within 14 days of receipt.

Should you wish to return a purchase, please email us within fourteen working days.

On receipt of this, we will be happy to refund or exchange any product provided it is in good condition. You are obliged to take reasonable care of the goods whilst in your charge. On satisfactory return, we will refund your payment through the same payment method used to purchase the products.

Refund Of Delivery Charge

We will refund your original delivery charge plus the return delivery charge when a product is faulty, damaged or incorrectly shipped. However if the return is an unwanted product, we will not be liable for the direct cost of return.

Cancellation of Custom Printed Products

In respect of made-to-order or custom printed products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty. After seven working days, any deposits for special orders or custom printed orders will not be refunded on cancellation. Your deposit after this period confirms the contract.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.